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  • Awful customer service!!!

    I have been trying to get ahold of a manager for 4 consecutive days about a product that was to ship out and could not be located by Pet Street Mall. # of their customer service reps put me on hold for an hour each time; never to return. The final time I called back from another phone and they told me the person I was holding for left for the day. I told them if it did ship out I was going to return it and but one elsewhere and I was told I was responsible for return shipping. DO NOT BUY FROM THEM!!! More...
    9630's Picture   9630    0 Comments   Comments
  • COSTLY return policy

    Beware of the return policy. I accidentally ordered the wrong crate. When I called, they were abrupt and advised to fill out the return authorization request form. Today it appears my card was credited however they deducted their 20% restocking fee and the initial shipping cost. The $30 pet crate ended up costing me $13.53 in original shipping, $6.00 in restock fees, & $20 UPS return shipping for a total of $39.53. Lessons learned: Look at the store's return policy (their "no hassle" policy just means you'll pay $$$ to return it) & triple check before clicking... More...
    ems124's Picture   ems124    0 Comments   Comments

    I purchased a training collar for my dog from (which included free shipping), after discussing it with a representative of the company. The representative was very short with me and as a result I purchased the wrong product. Now that I need to send it back, the company has told me that it will deduct the cost of my (previously) free shipping because I have sent the product back. This is of course in addition to my own cost of returning the product. This is not free shipping. Everything about my interaction with this company was negative. I would strongly discourage... More...
    leishaself's Picture   leishaself    0 Comments   Comments
  • False Advertisement

    I purchased a heated pet bed from this website because all over it says FASTEST SHIPPING, etc. This is a direct quote... "At Pet Street Mall we work to ensure that your order is shipped promptly and you receive it as quickly as possible. Orders are usually processed and shipped the same day. On rare occasions, however, we cannot get the order out the same day, and it may take 24 to 72 hours to ship." It has been over 72 hours since my order has been placed and my item has still not been shipped, and when I called customer service they told me that it would not ship for at least... More...
    CassieL's Picture   CassieL    0 Comments   Comments
  • Overcharged

    I ordered a collapsible fence/kennel from the website. They are very slow with confirmation emails but when I eventually received one, they confirmed the price as $74.95 (purchase cost consistant with the online sale price). When the charge finally appeared (online) on my credit card, it showed as $85.91. I emailed them and they informed me that this was just a pre-authorization and that the final charge would appear correctly when it was settled. Well they charged $82.45 for the final cost and are now ignoring my emails. I have reported this to my credit card company and will NEVER do... More...
    debhat's Picture   debhat    0 Comments   Comments
  • Terribly overpriced pet gate

    I recently purchased a pet gate from this company. It was $130. When I received it I couldn't believe how cheap and lightweight it was. I could build these gates all day long for about $15. Then I searched for a better price for this gate and found it at for $85. I'm not sure it's even worth that. These gates should sell for about $45-50 max. I found that there are so many websites that simply list products for a higher price than other companies sell it for. Then when you place an order they simply order the same item from another company for less money and... More...
    zoey's Picture   zoey    0 Comments   Comments
  • Horrible service and follow up

    I recently ordered a wi-fi wireless dog fence from it was due to come about three weeks later and after it hadn't come in I called the company to see what was going on. Apparently it was backordered but although he said they called everybody I was not one of those. Another week went by and I made multiple phone calls asking about my product. Either their system was down and they couldn't check my order or I had to wait 30 minutes to speak to somebody. Another week went by and still no product so I called and was told it would ship at the end of the week. I... More...
    sabin348's Picture   sabin348    0 Comments   Comments
  • Terrible customer service

    I ordered some products from this place. I hadn't heard anything via email about my order being placed and thought I had maybe deleted the email on accident. I emailed the company asking if they received my order since it had already been 5 or 6 days and I hadn't heard a thing. I was not expecting an immediate response since it was around the holidays. 3 days later I emailed again. And waited. Heard nothing. I have weird hours at work so it's hard to call places during "normal" business hours and this is why I rely on email. Another few days went by and I... More...
    snewpea's Picture   snewpea    0 Comments   Comments Reviews By Product Comments

UNCLEMARK54 says: (7 years ago)

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